Different states of Opportunity, Quote, Order and Invoice in Microsoft Dynamics CRM Online Sales Process

1.      When we create a new opportunity, it goes in Open state as shown in image below

2.     When we create a quote from opportunity, the quote goes in Draft state. Click Activate Quote to make it active
              

3.      Once clicked on activate quote, it goes in Active state. From this we have option to create order from this quote or close the quote into Closed state

4.      When we click create order, we close the quote with state as Won and also we have the option to close the opportunity as Won or leave as it is

5.      At this stage the order is in Active state. Here we can either cancel order so that it goes in Cancelled state or create invoice from this order

6.      Once clicked on create invoice, it goes in Active state and we have the option to cancel invoice (Cancelled state) or invoice paid (Paid state)

   7.      Assuming we fulfilled the order and paid the invoice, the state for order changes to Fulfilled and invoice to Paid

    8.      Similarly we can check the final states of Opportunity, Quotes and Orders

The overall process can be explained with the help of diagram as follows: